Privacy policy

Last updated: 28 October 2026

1. Data Controller

The data controller responsible for processing personal data is:

RYDANZ d.o.o.
Bokalova ulica 20, Ljubljana, 1210 LJUBLJANA-ŠENTVID
rydanzslovenia@gmail.com

2. Personal Data We Collect

Depending on how you use our online store, we may process the following information:

* Name and surname
* Billing and delivery address
* Email address and telephone number
* Order, payment, delivery, return and complaint information
* Communications with customers
* Technical information about website use and cookie data, where applicable

We process personal data only to the extent necessary for the relevant purpose and where an appropriate legal basis exists.

3. Purposes of Processing

We may use personal data to:

* Receive and process orders
* Process payments and arrange delivery
* Communicate with customers about their orders
* Handle returns, complaints and other requests
* Fulfil accounting, tax and other legal obligations
* Prevent fraud and maintain the security of our online store
* Send marketing communications where we have an appropriate legal basis

4. Legal Bases for Processing

We process personal data where necessary to perform a contract or take steps at the customer’s request before entering into a contract, comply with legal obligations, pursue legitimate interests or rely on valid consent where consent is required.

Consent for marketing or non-essential cookies will not be made a condition of purchasing where there is no appropriate legal basis for doing so.

5. Recipients of Personal Data

To operate our online store, we may share personal data with service providers and other appropriate recipients where necessary, including:

* Shopify, as our online store platform provider
* Payment service providers
* DPD Slovenia and Pošta Slovenije, for delivery
* Accounting and IT service providers
* Competent authorities where required by law

We share only the information necessary for the relevant purpose and comply with applicable data protection requirements.

6. Data Retention

We retain personal data for as long as necessary for the purpose for which it was collected or for as long as required by applicable law.

When the applicable retention period expires, data will be deleted or anonymised unless legal requirements require otherwise.

7. Your Rights

Under applicable data protection legislation, you may have the right to access your personal data, request correction or deletion, restrict processing, object to processing and request data portability, subject to the relevant legal conditions.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise your rights, contact us at rydanzslovenia@gmail.com.

You may also lodge a complaint with the competent data protection supervisory authority if you believe your rights have been infringed.

8. Cookies and Similar Technologies

Our online store may use essential cookies necessary for basic website functionality, shopping cart operation and security.

Analytics, advertising and other non-essential cookies will be used in accordance with applicable law, and consent will be obtained where required.

You can manage your cookie preferences through the consent management tool available on our website.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.

10. Changes to This Privacy Policy

We may update this Privacy Policy when our practices or applicable legislation change.

The version published on our website applies from the date of publication.