Refund policy

Last updated: October 28, 2026

Return and Refund Policy – Rydanz Slovenia

Seller: RYDANZ d.o.o.
Website: https://www.rydanz-slo.com
Email: rydanzslovenia@gmail.com
Return address: Bokalova ulica 20, Ljubljana, 1210 LJUBLJANA-ŠENTVID, Slovenia

1. Right of Withdrawal

Consumers who purchase goods online have the right to withdraw from the contract within 14 days of receiving the goods, without giving a reason, in accordance with applicable consumer protection legislation.

If an order consists of multiple items delivered separately, the withdrawal period generally begins when the consumer receives the last item or last delivery, as applicable under the law.

To exercise your right of withdrawal, please contact us at rydanzslovenia@gmail.com with a clear statement that you wish to withdraw from the contract. Please include your order number and the products you wish to return.

2. Returning Tires

Please handle the tires carefully and only to the extent necessary to establish their nature, characteristics and functioning.

If the tires have been used, mounted or damaged beyond what is necessary to inspect them, you may be liable for any resulting diminished value, where permitted by law.

Before sending a return, please contact us for instructions regarding the appropriate packaging and transportation of the tires.

3. Return Shipping Costs

The consumer is responsible for the direct cost of returning goods following withdrawal from the contract, provided this was properly communicated before purchase and applicable law does not provide otherwise.

As tires are heavy goods, please contact us before returning your order for information about the appropriate return method and estimated shipping costs.

4. Refunds

We will reimburse payments within the period required by applicable law following notification of withdrawal.

We may withhold the refund until we have received the returned goods or the consumer has provided evidence that the goods have been sent back, whichever occurs first, as permitted by law.

Where legally required, we will also refund the cost of the least expensive standard delivery option offered. Additional costs resulting from choosing a more expensive delivery option will not be refunded where the law permits this.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with the consumer and provided that the consumer incurs no additional fees.

5. Damaged, Incorrect or Non-Conforming Goods

If you receive damaged tires, an incorrect product or goods that do not conform to the contract, please contact us at rydanzslovenia@gmail.com. Include your order number and a description of the issue.

Your statutory consumer rights regarding non-conforming goods remain unaffected. Claims will be handled in accordance with applicable Slovenian legislation.

6. Contact

For questions about returns and refunds, please contact:

RYDANZ d.o.o.
Bokalova ulica 20, Ljubljana, 1210 LJUBLJANA-ŠENTVID
rydanzslovenia@gmail.com
Shipping Policy – Rydanz Slovenia